At Qatar Duty Free (QDF), we strive to provide 100% customer satisfaction. When it comes to the possibility of refunding or exchanging a product, one of the key elements is to inform the customer to retain their receipt as well as the warranty card in certain cases. This policy will also be posted at the QDF Information Desk in the main departures shop as well as being available at one cash desk, at least, in each QDF location. Retention of the receipt will allow for a fast and easy return / exchange as well as ensuring an efficient and effective transaction.

Please note that there is NO refund or exchange on Raffle tickets (Millionaire, Car and Bike).

For online purchases, a PDF file with raffle tickets details will be emailed to the registered email Id.