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Terms & Conditions
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Copyright and Trademark Information

All materials on this website are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Qatar Duty Free or are used with permission of their owners or as otherwise authorized by law. Protected materials include, but are not limited to, the text, trademarks, source code, databases, logos, photographs, images, video clips, audio clips, designs, trade dress and other materials contained in this website. All rights are reserved, worldwide.

Users may download, print or reproduce portions of Qatar Duty Free’ materials, for their personal, non-commercial use and enjoyment. All other use of any material (including, without limitation, photographs, articles, press releases, software, comments, tables or charts, video clips, logos) on this website is strictly prohibited. By way of illustration, such prohibited use may include, the extraction, redistribution, republication, modification, broadcasting, sale or otherwise making available of any of the information or material on this website (in any format) to third parties. In addition to this restriction, you agree to comply with all copyright notices, information, or restrictions contained in any material accessed through this website. Unauthorised use of this website, or any of the information or material contained on this website is illegal and as such may give rise to, amongst other things, a claim for damages and may also be a criminal offence.

Disclaimers And Limitations Of Liability

Whilst the Product Information and all other website material is provided in good faith, by using this website, you agree and acknowledge that Qatar Duty Free makes no representations, warranties or claims as to the accuracy of the Product Information or any other material on this website. Further more, you agree that the Product Information and website material does not constitute any form of advice or recommendation to you.

Qatar Duty Free disclaims all implied warranties relating to your use of this website and the information, products and services contained in this website. To the maximum extent permissible under law, all information on this website is provided without any warranty (either express or implied by law or otherwise) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement of third party rights.

By using this website, you agree that Qatar Duty Free will not be liable to you for any direct, indirect, consequential or any other loss arising from the use (or non-use) of the information, products and services contained in this website or from your access of other material via links from this website. The exclusions and limitations contained in these terms and conditions apply to the maximum extent permitted by law.

Qatar Duty Free does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

Except as set out in clause 6, Qatar Duty Free will be under no liability to you whatsoever, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.

These terms and conditions do not exclude Qatar Duty Free' liability (if any) to you for personal injury or death resulting from Qatar Duty Free' negligence, for fraud or for any matter which it would be illegal for Qatar Airway to exclude or to attempt to exclude its liability.

Subject to clause 6, Qatar Airways' entire liability in respect of any matter or series of matters arising out of or in connection with Qatar Airways' provision of this website and any service by Qatar Airways or anything there under by any means shall be limited to US$1,000 in total for each and every event or series of connected events.

You shall indemnify Qatar Duty Free and its licensors and keep Qatar Duty Free and its licensors indemnified against all losses, damages, claims and costs (including legal cost) caused or suffered by Qatar Duty Free and/or its licensors as a result of a breach by you of any of these terms and conditions.


1. These terms and conditions (including the Privacy Policy) contain all the terms relating to the use of this website. These terms and conditions supersede all previous contracts, arrangements, representations (other than fraudulent misrepresentation), terms implied by law, understandings between the parties whether written, arising from custom, orally or otherwise. These terms and conditions are written in the English language. If you do not understand English, please obtain assistance as necessary for you to understand these terms and conditions as you will be deemed to understand and accept them if you use this website.

2. If any part of these terms and conditions are found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be severed from these terms and conditions and will be ineffective without, as far as possible, modifying any other parts of these terms and conditions and this will not affect any other provisions of the amended terms and conditions, which will remain in full force and effect.

3. There shall be no waiver of any term, provision or condition of these terms and conditions, unless such waiver is evidenced in writing and signed by the party granting such waiver.

4. The terms and conditions of this website and the materials contained within it shall be governed and construed in accordance with the laws of England and Wales. The English courts shall have non-exclusive jurisdiction to adjudicate any disputes, which may arise as a result. You agree that Qatar Duty Free reserves the right to bring an action against you in any country it deems appropriate.

5. Although Qatar Duty Free is, it does not promise error or fault free operation or that the services provided by will meet your requirements.

If you have any questions about the Qatar Duty Free website or our Terms of Use, please contact tellus@qatardutyfree.com..qa

Modifications To Terms

These terms and conditions and/or other information provided on this website may be updated, amended, changed or removed by Qatar Duty Free at anytime and without further notice to you. You should re-read these terms and conditions every time you visit the website and ensure that you review all the relevant documents each time you use this website. By using this website you agree to be bound by the latest version of such documents.

Paying By Credit Card

Your credit card will be charged at the time you make your order. You agree that we may need to verify your credit card details and method of payment before processing your order.

Credit card details are held in a secure environment and transferred through an internationally accepted system. Qatar Duty Free accepts three major credits cards: Visa, Master, and Diners Club.

Qatar Duty Free will not be held responsible for any loss, theft, damage or unauthorised use of a credit card, whether in the course of the online purchasing process or after it.

In the event that your credit card is charged and Qatar Duty Free declines to accept your order, Qatar Duty Free will process a refund on your payment card.

Qatar Duty Free will have no liability for unavailable products or raffle tickets and may reject any order, or any part of an order due for this reason. In such cases, Qatar Duty Free may offer alternatives or a refund in the event your credit card is charged.

In the event that the credit card payment cannot be processed for whatever reason, Qatar Duty Free will have no obligation to make the goods available for you.

Product Information

This website contains information about the products and services which Qatar Duty Free (or other third parties) may offer (referred to as Product Information). The Product Information may include details about future intentions of Qatar Duty Free (e.g. details of products/services it intends to launch) and information about its current products and services. The purpose of providing the Product Information is to help you to find out more about Qatar Duty Free' products and services and to assist you obtain these products and services.

Raffle Ticket Purchases

Qatar Duty Free website gives you to purchase raffle tickets for Qatar Duty Free’ prize draws.

When you place an order through the website you will be required to provide certain information, including an email address, which we may use to contact you with respect to your order. Qatar Duty Free will not be responsible for any liability whatsoever, arising from a failure to provide valid and correct details at the time of purchase.

Purchase of Raffle Tickets

1.  For all Raffle Draws (Car, Bike and Cash), the total number of tickets and price of each ticket is subject to change.

2.  Per transaction only 10 online tickets can be purchased.
      Bonafide travellers at Hamad International Airport at the following locations viz. Departures Car Desks, QDF Express Shops at Concourse
      A, B, North Node and Arrivals. Tickets can also be purchased at the mobile shopping carts.

3.  Tickets are available at Car Desk’s, Express Shops in Qatar Duty Free Departures and Arrivals of Hamad International Airport.

4.  Customers are required to fill in all their details including valid passport number, nationality and contact details as proof of entry into the
      Draws (Car, Bike and Cash). Only names of the winners along with the winning number are posted on Qatar Duty Free website     
     Instagram (www.instagram.com/qatardutyfree).

5.  Qatar Duty Free will hand over the car/motorbike to the winner who should be personally present on submitting the original ticket, proof
     of purchase and copy of their passport.

6.  Qatar Duty Free does not offer any cash alternatives to the car/motorbike and cannot be held responsible for any financial dealings
     conducted by the winner with potential buyers.

7.  Shipment of the car or bike can be actioned upon receiving the winner’s written confirmation, original ticket as proof of purchase and 
      photocopy of the passport.

8.  Qatar Duty Free will arrange to deliver the car/motorbike to the nearest seaport of the winner as per the address submitted. All taxes,
      import duties and custom charges etc. will be borne by the winner.

9.  Qatar Duty Free reserves the right to conduct another draw and pick a new winner after 30 days, if the original winner fails to respond to
     communication sent by Qatar Duty Free.

10. All Qatar Duty Free raffles (Car, Bike and Cash) have GCC specifications.

11. Qatar Duty Free reserves the right to cancel this draw at any time and refund ticket values.

12. Each draw is held under the supervision of the Management of Qatar Duty Free.

13. Qatar Airways Group staff (excluding QDF staff) may to purchase raffle draw tickets online and at HIA.

14. Qatar Duty Free staff are not eligible to purchase draw tickets.

15. Other Terms and Conditions apply.

Refund & Exchange Policy

At Qatar Duty Free (QDF), we strive to provide 100% customer satisfaction. When it comes to the possibility of refunding or exchanging a product, one of the key elements is to inform the customer to retain their receipt as well as the warranty card in certain cases.

Retention of the receipt will allow for an efficient return or exchange.

Returns & exchanges will only be approved if the returned or exchanged product is returned in the original sealed box with all QDF tags intact, in saleable condition. It must be accompanied by a receipt and within the 90-day period from date of purchase.

The following will apply in the case of request for refund or exchange of products previously purchased at QDF.

Returns & Exchanges - With Receipt

. Within 90 days from original date of purchase.
. Refunds will be provided in the same tender that the purchase was paid in
- Cash will be refunded in cash (all refunds in Qatari Riyal)
- Credit and debit cards will be refunded to the original credit or debit card
. Customer will be required to fill out a Refund Voucher to verify the return was completed. The personal information provided on a Refund Voucher is required in order to process the refund and is used for auditing purposes as well as to ensure customer satisfaction. A QDF representative may contact you to confirm your customer service expectations were met.
. QDF may issue QDF Gift Voucher for refunds.

Returns & Exchanges - Without Receipt

. Exchanges not accompanied by a receipt will be processed at QDF discretion at the last lowest sale price for store credit.
. Returns without receipt will not be accepted.

Return & Exchange Exclusions

. Car, Bike & US$ 1 Million draw tickets.
. Personal items (soaps, razors and similar).
. Luxury watches over QAR 2,000.
. Diamonds
. Note: Other exclusions may apply

Returns & exchanges will only be approved if the original product is returned in the original sealed box with original tags intact, in saleable condition with a receipt and within the 90 day return period from original date of purchase.

Return Exclusions with limited exceptions

. Warranty on electronic items is covered by the manufacturer. In case of product malfunction or the product not working up to a specific standard, the customer should inform QDF within 90 days of purchase personally, by phone (+974-4010-1486 or +974-4010-4167) or e-mail (tellus@qatardutyfree.com.qa). The product needs to be returned back to the supplier to establish the problem and to offer a solution. A warranty is covered only when the product is used as per given standards. It will be deemed void, if the product is in any way mishandled by the customer. In some instances the customer may be required to deal directly with the manufacturer.
. Due to copyright laws, DVDs, computer / video games, CDs and software returns & exchanges will ONLY be offered if the product is in its original packaging, unopened, in saleable condition, with receipt and within the 90 day return period from original date of purchase.

Policy Exclusions

. This policy excludes the following concessionaires: AU, BeIn Shop, Chopard, AND Nails, Paris St. Germain, Pharmacy, Qatar Museum Authority, Rolex, Seal & Go, Virgin, and WH Smith.

Tennis 2020 Social Media Competition

This competition will be run across the Qatar Tennis tournaments in 2020 including the Qatar ExxonMobil Open from 6-11 January 2020 and the Qatar Total Open 2020 from 23 February - 29 February.

Guess how many Tennis balls are in the QDF container?

1. Follow @QatarDutyFree on Instagram 
2. Tag 2 friends 
3. Guess the number of tennis balls in the QDF container in the comments section of the post

Hamper of Qatar Duty Free Products 

For Qatar Duty Free’s Tennis competition online, the following rules apply: 
1. Participants must follow @QatarDutyFree (QDF) on the social media platform the competition is promoted on.  
2. Participant’s Instagram profile must not be on private, in order for their post to be seen. 
3. Participants must be 18+ years of age of old at the time of entering.
4. The competition is open to all persons worldwide. 
5. Participants must tag 2 friends. 
6. Participants must guess the number of balls in the comments section of the post. 
7. Each participant is allowed to guess more than 1 answer. 
8. If more than 1 user guesses the right answer, all users will be entered into a draw to win. 
9. If no participant has guessed the correct answer, the closest user guess to the correct amount will be announced as the winner. 
10. Competition dates will be clearly stated. All entries outside of the competition timings will be excluded. 
11. Competition submissions close at 23:59 on 11 January 2020. 
12. Competition will be drawn at 10:00am on 5 March 2020 at Qatar Airways Duty Free Tower 3, Level 4, Al Matar Street, Old Airport.
13. Prizes are to be claimed by 16:00pm on 1 April 2020. Qatar Duty Free reserves the right to award the prize to the second runner up, if the item is not claimed on time.  
14. If the winner resides in Doha, the prize can be collected in our Head Office at Qatar Airways Duty Free Tower 3, Level 4, Al Matar Street, Old Airport. In the event the winner resides outside of Doha, postage will be arranged. Please allow approximately 2 weeks for delivery upon the receipt of valid winners details depending on country of residence.
15. The competition will only be valid on the social platforms mentioned at the time of the competition. 
16. Winners will be announced on our social platforms. The winners name/account name will be published across our social media accounts. 
17. Qatar Duty Free reserves the right to repost contestant’s pictures.
18. To claim any prize the winner must submit a copy of his/her Qatar National ID and Passport.
19. QDF does not hold any liability to lost/damaged items through the transit of delivering the item. 
20. The winner can contact QDF at marketing@qatardutyfree.com.qa for more information.
21. Qatar Airways Group staff (excluding QDF staff) are eligible to participate. 
22. General terms and conditions of each competition apply, along with the rules provided at the time of the competition. 
23. The participant must follow the competition mechanics in order for a chance to win. 
24. All other terms and conditions of Qatar Duty Free and Qatar Airways apply. 

Unauthorised Actions Or Uses

You agree that you will use this website only for the purpose for which it is intended. In particular, you agree that you will not make any unauthorised, false or fraudulent purchase(s); that you will not attempt to interfere with the operation of this website, or alter or corrupt any data or software.

You agree to follow and abide by these terms and conditions and by all instructions and procedures set out in this website. You understand that a failure to follow all instructions and procedures may lead to your unintended obligation to purchase goods or services, to your forfeiture of products or services, to denial of access to this website or to products or services, and possibly to legal action being brought against you.