Copyright and Trademark Information
All materials on this website are protected by copyrights, trademarks and/or other
intellectual property rights. These materials are owned by Qatar Duty Free or are
used with permission of their owners or as otherwise authorized by law. Protected
materials include, but are not limited to, the text, trademarks, source code, databases,
logos, photographs, images, video clips, audio clips, designs, trade dress and other
materials contained in this website. All rights are reserved, worldwide.
Users may download, print or reproduce portions of Qatar Duty Free’ materials, for
their personal, non-commercial use and enjoyment. All other use of any material
(including, without limitation, photographs, articles, press releases, software,
comments, tables or charts, video clips, logos) on this website is strictly prohibited.
By way of illustration, such prohibited use may include, the extraction, redistribution,
republication, modification, broadcasting, sale or otherwise making available of
any of the information or material on this website (in any format) to third parties.
In addition to this restriction, you agree to comply with all copyright notices,
information, or restrictions contained in any material accessed through this website.
Unauthorised use of this website, or any of the information or material contained
on this website is illegal and as such may give rise to, amongst other things, a
claim for damages and may also be a criminal offence.
Disclaimers And Limitations Of Liability
Whilst the Product Information and all other website material is provided in good
faith, by using this website, you agree and acknowledge that Qatar Duty Free makes
no representations, warranties or claims as to the accuracy of the Product Information
or any other material on this website. Further more, you agree that the Product
Information and website material does not constitute any form of advice or recommendation
Qatar Duty Free disclaims all implied warranties relating to your use of this website
and the information, products and services contained in this website. To the maximum
extent permissible under law, all information on this website is provided without
any warranty (either express or implied by law or otherwise) or implied term of
any kind, including but not limited to any implied warranties or implied terms of
satisfactory quality, fitness for a particular purpose or non-infringement of third
By using this website, you agree that Qatar Duty Free will not be liable to you
for any direct, indirect, consequential or any other loss arising from the use (or
non-use) of the information, products and services contained in this website or
from your access of other material via links from this website. The exclusions and
limitations contained in these terms and conditions apply to the maximum extent
permitted by law.
Qatar Duty Free does not guarantee that use of this website will be compatible with
all hardware and software which may be used by visitors to the site.
Except as set out in clause 6, Qatar Duty Free will be under no liability to you
whatsoever, whether in contract, tort (including negligence), breach of statutory
duty, restitution or otherwise for any injury, death, damage or direct, indirect
or consequential loss (all three of which terms include, without limitation, pure
economic loss, loss of profits, loss of business, depletion of goodwill and like
loss) howsoever caused arising out of or in connection with the use of this website
or the use, accessing, downloading or relying on any information or other materials
contained in this website, including, without limitation, as a result of any computer
These terms and conditions do not exclude Qatar Duty Free' liability (if any) to
you for personal injury or death resulting from Qatar Duty Free' negligence, for
fraud or for any matter which it would be illegal for Qatar Airway to exclude or
to attempt to exclude its liability.
Subject to clause 6, Qatar Airways' entire liability in respect of any matter or
series of matters arising out of or in connection with Qatar Airways' provision
of this website and any service by Qatar Airways or anything there under by any
means shall be limited to US$1,000 in total for each and every event or series of
You shall indemnify Qatar Duty Free and its licensors and keep Qatar Duty Free and
its licensors indemnified against all losses, damages, claims and costs (including
legal cost) caused or suffered by Qatar Duty Free and/or its licensors as a result
of a breach by you of any of these terms and conditions.
relating to the use of this website. These terms and conditions supersede all previous
contracts, arrangements, representations (other than fraudulent misrepresentation),
terms implied by law, understandings between the parties whether written, arising
from custom, orally or otherwise. These terms and conditions are written in the
English language. If you do not understand English, please obtain assistance as
necessary for you to understand these terms and conditions as you will be deemed
to understand and accept them if you use this website.
2. If any part of these terms and conditions are found by any court, tribunal, administrative
body or authority of competent jurisdiction to be illegal, invalid or unenforceable
then that provision will, to the extent required, be severed from these terms and
conditions and will be ineffective without, as far as possible, modifying any other
parts of these terms and conditions and this will not affect any other provisions
of the amended terms and conditions, which will remain in full force and effect.
3. There shall be no waiver of any term, provision or condition of these terms and
conditions, unless such waiver is evidenced in writing and signed by the party granting
4. The terms and conditions of this website and the materials contained within it
shall be governed and construed in accordance with the laws of England and Wales.
The English courts shall have non-exclusive jurisdiction to adjudicate any disputes,
which may arise as a result. You agree that Qatar Duty Free reserves the right to
bring an action against you in any country it deems appropriate.
5. Although Qatar Duty Free is, it does not promise error or fault free operation
or that the services provided by will meet your requirements.
please contact email@example.com..qa
Modifications To Terms
These terms and conditions and/or other information provided on this website may
be updated, amended, changed or removed by Qatar Duty Free at anytime and without
further notice to you. You should re-read these terms and conditions every time
you visit the website and ensure that you review all the relevant documents each
time you use this website. By using this website you agree to be bound by the latest
version of such documents.
Paying By Credit Card
Your credit card will be charged at the time you make your order. You agree that
we may need to verify your credit card details and method of payment before processing
Credit card details are held in a secure environment and transferred through an
internationally accepted system. Qatar Duty Free accepts three major credits cards:
Visa, Master, and Diners Club.
Qatar Duty Free will not be held responsible for any loss, theft, damage or unauthorised
use of a credit card, whether in the course of the online purchasing process or
In the event that your credit card is charged and Qatar Duty Free declines to accept
your order, Qatar Duty Free will process a refund on your payment card.
Qatar Duty Free will have no liability for unavailable products or raffle tickets
and may reject any order, or any part of an order due for this reason. In such cases,
Qatar Duty Free may offer alternatives or a refund in the event your credit card
In the event that the credit card payment cannot be processed for whatever reason,
Qatar Duty Free will have no obligation to make the goods available for you.
This website contains information about the products and services which Qatar Duty
Free (or other third parties) may offer (referred to as Product Information). The
Product Information may include details about future intentions of Qatar Duty Free
(e.g. details of products/services it intends to launch) and information about its
current products and services. The purpose of providing the Product Information
is to help you to find out more about Qatar Duty Free' products and services and
to assist you obtain these products and services.
Raffle Ticket Purchases
Qatar Duty Free website gives you to purchase raffle tickets for Qatar Duty Free’ prize draws.
When you place an order through the website you will be required to provide certain information, including an email address, which we may use to contact you with respect to your order. Qatar Duty Free will not be responsible for any liability whatsoever, arising from a failure to provide valid and correct details at the time of purchase.
of Raffle Tickets
1. For all Raffle Draws (Car, Bike and Cash), the total number of tickets and price of each ticket is subject to change.
2. Per transaction only 10 online tickets can be purchased.
Bonafide travellers at Hamad International Airport at the following locations viz. Departures Car Desks, QDF Express Shops at Concourse
A, B, North Node and Arrivals. Tickets can also be purchased at the mobile shopping carts.
3. Tickets are available at Car Desk’s, Express Shops in Qatar Duty Free Departures and Arrivals of Hamad International Airport.
4. Customers are required to fill in all their details including valid passport number, nationality and contact details as proof of entry into the
Draws (Car, Bike and Cash). Only names of the winners along with the winning number are posted on Qatar Duty Free website
5. Qatar Duty Free will hand over the car/motorbike to the winner who should be personally present on submitting the original ticket, proof
of purchase and copy of their passport.
6. Qatar Duty Free does not offer any cash alternatives to the car/motorbike and cannot be held responsible for any financial dealings
conducted by the winner with potential buyers.
7. Shipment of the car or bike can be actioned upon receiving the winner’s written confirmation, original ticket as proof of purchase and
photocopy of the passport.
8. Qatar Duty Free will arrange to deliver the car/motorbike to the nearest seaport of the winner as per the address submitted. All taxes,
import duties and custom charges etc. will be borne by the winner.
9. Qatar Duty Free reserves the right to conduct another draw and pick a new winner after 30 days, if the original winner fails to respond to
communication sent by Qatar Duty Free.
10. All Qatar Duty Free raffles (Car, Bike and Cash) have GCC specifications.
11. Qatar Duty Free reserves the right to cancel this draw at any time and refund ticket values.
12. Each draw is held under the supervision of the Management of Qatar Duty Free.
13. Qatar Airways Group staff (excluding QDF staff) may to purchase raffle draw tickets online and at HIA.
14. Qatar Duty Free staff are not eligible to purchase draw tickets.
15. Other Terms and Conditions apply.
Refund & Exchange Policy
At Qatar Duty Free (QDF), we strive to provide 100% customer satisfaction. When it comes to the possibility of refunding or exchanging a product, one of the key elements is to inform the customer to retain their receipt as well as the warranty card in certain cases.
Retention of the receipt will allow for an efficient return or exchange.
Returns & exchanges will only be approved if the returned or exchanged product is returned in the original sealed box with all QDF tags intact, in saleable condition. It must be accompanied by a receipt and within
the 90-day period from date of purchase.
The following will apply in the case of request for refund or exchange of products previously purchased at QDF.
Returns & Exchanges - With Receipt
Within 90 days from original date of purchase.
Refunds will be provided in the same tender that the purchase was paid in
Cash will be refunded in cash (all refunds in Qatari Riyal)
Credit and debit cards will be refunded to the original credit or debit card
Customer will be required to fill out a Refund Voucher to verify the return was completed. The personal information provided on a Refund Voucher is required in order to process the refund and is used for auditing purposes as well as to ensure customer satisfaction. A QDF representative may contact you to confirm your customer service expectations were met.
QDF may issue QDF Gift Voucher for refunds.
Returns & Exchanges - Without Receipt
Exchanges not accompanied by a receipt will be processed at QDF discretion at the last lowest sale price for store credit.
Returns without receipt will not be accepted.
Return & Exchange Exclusions
Car, Bike & US$ 1 Million draw tickets.
Personal items (soaps, razors and similar).
Luxury watches over QAR 2,000.
Note: Other exclusions may apply
Returns & exchanges will only be approved if the original product is returned in the original sealed box with original tags intact, in saleable condition with a receipt and within the 90 day return period from original date of purchase.
Return Exclusions with limited exceptions
Warranty on electronic items is covered by the manufacturer. In case of product malfunction or the product not working up to a specific standard, the customer should inform QDF within 90 days of purchase personally, by phone (+974-4010-1486 or +974-4010-4167) or e-mail (firstname.lastname@example.org). The product needs to be returned back to the supplier to establish the problem and to offer a solution. A warranty is covered only when the product is used as per given standards. It will be deemed void, if the product is in any way mishandled by the customer. In some instances the customer may be required to deal directly with the manufacturer.
Due to copyright laws, DVDs, computer / video games, CDs and software returns & exchanges will ONLY be offered if the product is in its original packaging, unopened, in saleable condition, with receipt and within the 90 day return period from original date of purchase.
This policy excludes the following concessionaires: AU, BeIn Shop, Chopard, AND Nails, Paris St. Germain, Pharmacy, Qatar Museum Authority, Rolex, Seal & Go, Virgin, and WH Smith.
Tennis 2020 Social Media Competition
This competition will be run across the Qatar Tennis tournaments in 2020 including the Qatar ExxonMobil Open from 6-11 January 2020 and the Qatar Total Open 2020 from 23 February - 29 February.
Guess how many Tennis balls are in the QDF container?
Follow @QatarDutyFree on Instagram
Tag 2 friends
Guess the number of tennis balls in the QDF container in the comments section of the post
Hamper of Qatar Duty Free Products
For Qatar Duty Free’s Tennis competition online, the following rules apply:
Participants must follow @QatarDutyFree (QDF) on the social media platform the competition is promoted on.
Participant’s Instagram profile must not be on private, in order for their post to be seen.
Participants must be 18+ years of age of old at the time of entering.
The competition is open to all persons worldwide.
Participants must tag 2 friends.
Participants must guess the number of balls in the comments section of the post.
Each participant is allowed to guess more than 1 answer.
If more than 1 user guesses the right answer, all users will be entered into a draw to win.
If no participant has guessed the correct answer, the closest user guess to the correct amount will be announced as the winner.
Competition dates will be clearly stated. All entries outside of the competition timings will be excluded.
Competition submissions close at 23:59 on 11 January 2020.
Competition will be drawn at 10:00am on 5 March 2020 at Qatar Airways Duty Free Tower 3, Level 4, Al Matar Street, Old Airport.
Prizes are to be claimed by 16:00pm on 1 April 2020. Qatar Duty Free reserves the right to award the prize to the second runner up, if the item is not claimed on time.
If the winner resides in Doha, the prize can be collected in our Head Office at Qatar Airways Duty Free Tower 3, Level 4, Al Matar Street, Old Airport. In the event the winner resides outside of Doha, postage will be arranged. Please allow approximately 2 weeks for delivery upon the receipt of valid winners details depending on country of residence.
The competition will only be valid on the social platforms mentioned at the time of the competition.
Winners will be announced on our social platforms. The winners name/account name will be published across our social media accounts.
Qatar Duty Free reserves the right to repost contestant’s pictures.
To claim any prize the winner must submit a copy of his/her Qatar National ID and Passport.
QDF does not hold any liability to lost/damaged items through the transit of delivering the item.
The winner can contact QDF at email@example.com for more information.
Qatar Airways Group staff (excluding QDF staff) are eligible to participate.
General terms and conditions of each competition apply, along with the rules provided at the time of the competition.
The participant must follow the competition mechanics in order for a chance to win.
All other terms and conditions of Qatar Duty Free and Qatar Airways apply.
Unauthorised Actions Or Uses
You agree that you will use this website only for the purpose for which it is intended.
In particular, you agree that you will not make any unauthorised, false or fraudulent
purchase(s); that you will not attempt to interfere with the operation of this website,
or alter or corrupt any data or software.
You agree to follow and abide by these terms and conditions and by all instructions
and procedures set out in this website. You understand that a failure to follow
all instructions and procedures may lead to your unintended obligation to purchase
goods or services, to your forfeiture of products or services, to denial of access
to this website or to products or services, and possibly to legal action being brought