___QDF eVoucher

QDF eVoucher Terms & Conditions

• This Gift Voucher must be presented at time of purchase and must be used within the validity of one year from date of issuance at Qatar Duty Free retail outlets only.

• This voucher can be redeemed for a single transaction at Qatar Duty Free retail outlets.

• This gift voucher is non-refundable and cannot be exchanged for cash. Any unutilized amount will be forfeited.

• If purchase exceeds value of the voucher the balance must be paid by other available payment options.

• This voucher is not valid for use in the following stores: Gold and AU gold, Pharmacy, Pandora, Raffle Draw, Loro Piana, Hermes, Gucci. Categories: Tobacco & Electronics Brands: P&C: Chanel, Dior, MAC, La Prairie. Watches & Jewellery: Hermes, Jaeger Le Coultre, Cartier, Roger Dubois, Piaget, WatchFinder, Tag Heuer (Monaco and Connect collections)

• Expired Vouchers are not redeemable and non-refundable.

• Qatar Duty Free reserves the right to void this Gift Voucher that appears to have been defaced, altered or tampered with in any way.

Copyright and Trademark Information

All materials on this website are protected by copyrights, trademarks and/or other intellectual property rights. These materials are owned by Qatar Duty Free or are used with permission of their owners or as otherwise authorized by law. Protected materials include, but are not limited to, the text, trademarks, source code, databases, logos, photographs, images, video clips, audio clips, designs, trade dress and other materials contained in this website. All rights are reserved, worldwide.

Users may download, print or reproduce portions of Qatar Duty Free’ materials, for their personal, non-commercial use and enjoyment. All other use of any material (including, without limitation, photographs, articles, press releases, software, comments, tables or charts, video clips, logos) on this website is strictly prohibited. By way of illustration, such prohibited use may include, the extraction, redistribution, republication, modification, broadcasting, sale or otherwise making available of any of the information or material on this website (in any format) to third parties. In addition to this restriction, you agree to comply with all copyright notices, information, or restrictions contained in any material accessed through this website. Unauthorised use of this website, or any of the information or material contained on this website is illegal and as such may give rise to, amongst other things, a claim for damages and may also be a criminal offence.

Disclaimers And Limitations Of Liability

Whilst the Product Information and all other website material is provided in good faith, by using this website, you agree and acknowledge that Qatar Duty Free makes no representations, warranties or claims as to the accuracy of the Product Information or any other material on this website. Further more, you agree that the Product Information and website material does not constitute any form of advice or recommendation to you.

Qatar Duty Free disclaims all implied warranties relating to your use of this website and the information, products and services contained in this website. To the maximum extent permissible under law, all information on this website is provided without any warranty (either express or implied by law or otherwise) or implied term of any kind, including but not limited to any implied warranties or implied terms of satisfactory quality, fitness for a particular purpose or non-infringement of third party rights.

By using this website, you agree that Qatar Duty Free will not be liable to you for any direct, indirect, consequential or any other loss arising from the use (or non-use) of the information, products and services contained in this website or from your access of other material via links from this website. The exclusions and limitations contained in these terms and conditions apply to the maximum extent permitted by law.

Qatar Duty Free does not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.

Except as set out in clause 6, Qatar Duty Free will be under no liability to you whatsoever, whether in contract, tort (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.

These terms and conditions do not exclude Qatar Duty Free' liability (if any) to you for personal injury or death resulting from Qatar Duty Free' negligence, for fraud or for any matter which it would be illegal for Qatar Airway to exclude or to attempt to exclude its liability.

Subject to clause 6, Qatar Airways' entire liability in respect of any matter or series of matters arising out of or in connection with Qatar Airways' provision of this website and any service by Qatar Airways or anything there under by any means shall be limited to US$1,000 in total for each and every event or series of connected events.

You shall indemnify Qatar Duty Free and its licensors and keep Qatar Duty Free and its licensors indemnified against all losses, damages, claims and costs (including legal cost) caused or suffered by Qatar Duty Free and/or its licensors as a result of a breach by you of any of these terms and conditions.

Louis Vuitton

Return policy & exchange policy

The products purchased, unused and in pristine condition, accompanied by the original of this sales receipt can be returned (i) before departure, for refund or exchange, only in the Louis Vuitton Doha airport stores or (ii) after departure, for exchange or store credit only within 30 days from the date of purchase in any Louis Vuitton store except in Qatar, Brazil, China, Columbia, India, Jordan, Kazakhstan, Lebanon, Korea, Mexico, the Dominican Republic, Russia, Taiwan, Thailand, Turkey, Ukraine and Vietnam and others stores located in airports. Personalised products, high jewellery and high watches (personalized or not), swimwear and earrings cannot be returned. Fragrance must be returned in sealed packaging and exotic products with original CITES certificate.

Refund will be made in the original method of payment to the original client. Refunds in cash (for returns and any other reasons under these terms) are subject to compliance with the limits of payment in cash provided for by the laws and regulations applicable in Qatar.

Watches and jewelry that is not personalized can be returned only after expert verification by Louis Vuitton, in stores carrying the relevant offer and only if accompanied with original receipt and packaging, warranty and product certificates. 

The original invoice and any other original receipts must be returned together with any exchanged or returned products. We reserve the right not to accept any exchange or return of any product without the original invoice and original receipts.

This return policy is in addition to the rights arising from the legal guarantees of defective products and hidden defects and may be subject to other conditions or limitations in countries outside of Qatar.
For more details, please contact our sales staff.

We are pleased to reserve the above product for you in the store for up to 48 hours from the date of this receipt.

After the expiry of this term, we cannot guarantee the availability of the product.

For further information, please contact our sale staff in your Louis Vuitton store.

Miscellaneous

1. These terms and conditions (including the Privacy Policy) contain all the terms relating to the use of this website. These terms and conditions supersede all previous contracts, arrangements, representations (other than fraudulent misrepresentation), terms implied by law, understandings between the parties whether written, arising from custom, orally or otherwise. These terms and conditions are written in the English language. If you do not understand English, please obtain assistance as necessary for you to understand these terms and conditions as you will be deemed to understand and accept them if you use this website.

2. If any part of these terms and conditions are found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable then that provision will, to the extent required, be severed from these terms and conditions and will be ineffective without, as far as possible, modifying any other parts of these terms and conditions and this will not affect any other provisions of the amended terms and conditions, which will remain in full force and effect.

3. There shall be no waiver of any term, provision or condition of these terms and conditions, unless such waiver is evidenced in writing and signed by the party granting such waiver.

4. The terms and conditions of this website and the materials contained within it shall be governed and construed in accordance with the laws of England and Wales. The English courts shall have non-exclusive jurisdiction to adjudicate any disputes, which may arise as a result. You agree that Qatar Duty Free reserves the right to bring an action against you in any country it deems appropriate.

5. Although Qatar Duty Free is, it does not promise error or fault free operation or that the services provided by will meet your requirements.

If you have any questions about the Qatar Duty Free website or our Terms of Use, please contact tellus@qatardutyfree.com..qa

Modifications To Terms

These terms and conditions and/or other information provided on this website may be updated, amended, changed or removed by Qatar Duty Free at anytime and without further notice to you. You should re-read these terms and conditions every time you visit the website and ensure that you review all the relevant documents each time you use this website. By using this website you agree to be bound by the latest version of such documents.

Paying By Credit Card

Your credit card will be charged at the time you make your order. You agree that we may need to verify your credit card details and method of payment before processing your order.

Credit card details are held in a secure environment and transferred through an internationally accepted system. Qatar Duty Free accepts three major credits cards: Visa, Master, and Diners Club.

Qatar Duty Free will not be held responsible for any loss, theft, damage or unauthorised use of a credit card, whether in the course of the online purchasing process or after it.

In the event that your credit card is charged and Qatar Duty Free declines to accept your order, Qatar Duty Free will process a refund on your payment card.

Qatar Duty Free will have no liability for unavailable products or raffle tickets and may reject any order, or any part of an order due for this reason. In such cases, Qatar Duty Free may offer alternatives or a refund in the event your credit card is charged.

In the event that the credit card payment cannot be processed for whatever reason, Qatar Duty Free will have no obligation to make the goods available for you.

Product Information

This website contains information about the products and services which Qatar Duty Free (or other third parties) may offer (referred to as Product Information). The Product Information may include details about future intentions of Qatar Duty Free (e.g. details of products/services it intends to launch) and information about its current products and services. The purpose of providing the Product Information is to help you to find out more about Qatar Duty Free' products and services and to assist you obtain these products and services.

QDF Cash Vouchers

TERMS & CONDITIONS:

• This Gift Voucher must be presented at time of purchase and must be used within the validity of one year from date of issuance at Qatar Duty Free retail outlets only.

• This voucher can be redeemed for a single transaction at Qatar Duty Free retail outlets.

• This gift voucher is non-refundable and cannot be exchanged for cash. Any unutilized amount will be forfeited.

• If purchase exceeds value of the voucher the balance must be paid by other available payment options.

• This voucher is not valid for use in the following stores: Gold and AU gold, Pharmacy, Pandora, Raffle Draw, Loro Piana, Hermes, Gucci. Categories: Tobacco & Electronics Brands: P&C: Chanel, Dior, MAC, La Prairie. Watches & Jewellery: Hermes, Jaeger Le Coultre, Cartier, Roger Dubois, Piaget, WatchFinder, Tag Heuer (Monaco and Connect collections)

• Expired Vouchers are not redeemable and non-refundable.

• Qatar Duty Free reserves the right to void this Gift Voucher that appears to have been defaced, altered or tampered with in any way.

Raffle Ticket Purchases

Qatar Duty Free website gives you to purchase raffle tickets for Qatar Duty Free’ prize draws.

When you place an order through the website you will be required to provide certain information, including an email address, which we may use to contact you with respect to your order. Qatar Duty Free will not be responsible for any liability whatsoever, arising from a failure to provide valid and correct details at the time of purchase.

Refund & Exchange Policy

QDF Refund and Exchange Policy

 

At Qatar Duty Free, we aim for complete satisfaction. If there is an issue with your purchase, we are happy to support your request to refund, exchange or access any of our after-sale support services according to these terms and conditions.

 

1. Refund and exchange requests are processed in compliance with the conditions stipulated in this policy and any applicable consumer protection laws.

 

2. You have 90 days from the date of purchase to request a refund or process an exchange of the purchased goods.

 

3. Full Refund 

 

3.1       You may request a full refund of the goods:

 

a.      If you have prepaid for the goods and they are not available at the time stipulated for collection.

b.      If you did not have the opportunity to test the goods at the time of purchase and the goods malfunctions within three (3) days after purchase.

c.      If you tested the goods at the time of purchase but the goods prove to be defective or otherwise non-conforming and we cannot repair or replace the goods within the warranty period, and you are unable to claim under any available international warranty.

d.      We have made any mistake that goes against your rights under the applicable consumer protection laws.

e.      Termination of the contract due to order cancellation or changes imposed by us.

 

3.2.      Your right to withdraw from the purchase transaction:

 

a.      In accordance with the applicable consumer protection laws, we will refund the purchase price within fourteen (14) Qatari business days after we receive the goods complete and intact.

b.      Purchase price will be refunded minus any import taxes payable by us and special delivery costs, if we must pay these and there are no restrictions against these deductions.

 

4. Partial Refund 

 

 You may request a partial refund equal to the difference in the price paid for the goods if (i) you receive the incorrect goods and the item received is at a lower price than the amount paid; or (ii) you received incomplete goods that can be individually identified.

 

5. Condition of Returned Goods

 

5.1. Goods must be returned in the same condition as when sold and comply with the below listed requirements, as is applicable:

 

a.      Have all tags intact;

b.      Be in the original sealed box or packaging (unless defect identified after the package was opened);

c.      Be accompanied by any free gift received with the purchased goods; 

d.      Have the warranty cards / documents enclosed;

e.      Have the user manuals or instruction manuals enclosed;

f.       Be accompanied by any additional accessories or gadgets received with the purchased goods; and

g.      Be accompanied by the original sales receipt, if the original is not available, please scroll down to section Exceptional Circumstances to see the other options that are available to you.

6.Return of Money 

 

6.1. Refund of the purchase price will be processed using the same payment method as at the time of purchase. This means that if you paid using: 

 

a.                Cash, then money will be refunded to you in cash (available in Qatari Riyals only).

b.                A bank card, the refund amount will be returned to the original credit or debit card used at the time of purchase. This payment may sometimes be delayed due to the time taken by your banking institution to process the refund. 

c.                A digital wallet (such as Ali pay, Wechat Pay), the refund amount will be returned to the original digital wallet account. This payment may sometimes be delayed due to the time taken for your financial institution to process the refund.

d.                Gift vouchers with no redeemable cash value, you will not be able to request a refund of the purchase price for the goods however, you may elect to exchange the goods.

 

6.2.           You consent, that we may provide you with QDF gift vouchers instead of the options outlined at sections 6.1a, 6.1b and 6.1c above if the original method of payment is not available for refund.

 

6.3.           Refund of goods purchased under any active promotions will result in only the amount paid being refunded to you and not the full value of the goods, even if the promotion is no longer active. 

 

6.4.           After the successful processing of a refund, we reserve the right to deduct any corresponding loyalty points or award points (AVIOS, Qpoints etc.) earned on the purchase of the goods.

 

7. Repair, Replacement and Warranty

 

7.1 Inform us as soon as possible if the purchased goods malfunction or do not operate in accordance with the manufacturer’s statements after complying with the instructions outlined in the manual / or guideline, as is applicable, and the goods are still within the manufacturer’s warranty period. This can be done either by, visiting us in person with the goods and the original receipt; or by using the details at https://www.qatardutyfree.com/Contactus.aspx.

 

7.2. If the Goods are sold with a warranty directly from the manufacturer, we will provide you with the contact details for the manufacturer or their authorised after sales centre. 

 

7.3. Gadgets, appliances, devices and certain other goods are covered against manufacturing defects as per the terms and conditions mentioned in the manufacturer’s warranty.

 

7.4. Goods will not generally be covered by the manufacturer’s warranty if they were (i) damaged due to mishandling / misuse, accidents, exposure to water or any other liquids; (ii) repaired at an unauthorized service centre; or (iii) used in any manner other than as specified by the manufacturer.

 

7.5. Goods with visible defects or non-conformities which could reasonably have been identified by you but were not notified by you at the time of purchase or within three (3) days of receipt will not be covered by our local warranty to you.

7.6. When malfunctioning / defective goods are returned to QDF, we will send the goods to the supplier / manufacturer to assess the problem and provide possible resolution. Subject to the approval of the supplier / manufacturer, our after-sale service centre, may (i) repair and return of the same goods to you; or (ii) replace the goods with identical goods; or (iii) refund the full amount paid for the goods. 

 

7.7.      We will endeavour to return any repaired or replaced goods to you within (15) days starting from the date we receive the returned goods from you.

8.                Our customer service team will endeavour to keep you updated with the status of any processed refund or exchange request.

 

9.                If you are in Qatar, you may visit any of our stores to personally address any concerns you may have with the purchased goods. You will need to present the original sales receipt along with the purchased goods when you visit, our staff will then inspect the purchased goods for compliance with the terms of this policy. If you have satisfied the requirements of this policy, we will refund or exchange the purchased goods as necessary. If the reason for the complaint would be better resolved as an after-sales service issue, then we will apply the procedure outlined at Repair, Replacement and Warranty above.

10.             If you are overseas or prefer to make an online request under this policy, you should inform us at https://www.qatardutyfree.com/Contactus.aspx. Your email should detail the concern and attach the sales receipt and any supporting images. Our customer service team will promptly validate the complaint and respond to you within 3 working days. If the goods are confirmed eligible for refund or exchange, then you should arrange to personally return the purchased goods to our store or through another travelling passenger (provided that this person has an authorisation letter to act on your behalf). In certain cases, we may arrange for courier delivery of the purchased goods if this is required under the applicable consumer protection laws.

 

11.             If the purchased goods are ineligible for refund or exchange, we may reject the request or return the purchased goods to you. If the reason for the complaint would be better resolved as an after sales service, then the procedure outlined at Repair, Replacement and Warranty above will apply.

 

12.             Any returned or exchanged goods to be shipped overseas may be subject to Qatari Customs regulations as well as other laws and regulations that may be applicable where you reside.

 

13. Exceptional Circumstances

 

13.1. If you do not have the original sales receipt and want to return or exchange the purchased goods, you may be required to provide the below information (as applicable) to enable us to retrieve the relevant sales receipt from our system:

 

a.      Your full name; 

b.      Flight no. For flight associated with the booking; 

c.      Flight booking reference no (pnr);

d.      Carrier name for flight associated with the booking;

e.      Date of sales transaction (this would be the collection date for e-commerce transactions);

f.       Shop or pick up point where goods were purchased / collected;

g.      Good(s) subject to return or exchange;

h.      Total amount paid for the transaction;

i.        Payment mode of transaction; and,

j.        If card transaction, first 4 and last 4 digits of bank card.

 

14. Policy Exclusions

 

14.1. This Policy does not apply to goods that are purchased from our concession stores which have their own return and exchange policies. If you are unhappy with your purchase from one of our concession stores, you should directly contact the concession store alternatively, we will connect you with their after-sales support team. Our concession stores are: Al Jazeera Perfumes, Excess Baggage, PSG, Al Sulaiman Gold, Kashkha, Louis Vuitton, Dior, Pandora, Pharmacy, Fendi, Gucci (kindly note that this list of stores may be updated from time to time, please contact us for details for an up-to-date list).

 

 

14.2      The below goods and services are ineligible for returns or exchanges:

 

a.      Goods that were purchased more than 90 days ago.

b.      Goods sold as non-returnable as per the sales terms, including goods sold at mark-down prices, on clearance sales or goods that are discounted because they are nearing expiry. c. Raffle draw tickets 

d.      Diamond or gold jewellery

e.      Watches sold at greater than QAR 2,000

f.       Books and magazines, computer games, music, software, tapes, CDs or DVDs or any other carrier with digital content, if sealed package of such goods has been opened

g.      Tobacco, nicotine goods and cigars (accessories are returnable).

h.      Pharmaceutical goods

i.        Perishable goods which can deteriorate or expire rapidly. 

j.        Custom-made or specially ordered goods, personalized goods, or goods altered/adjusted after the sale.

k.      Any of the following goods unboxed/unsealed packaging: (i) personal hygiene goods (razors, shavers, toiletries, and similar items), (ii) in-ear headphones and accessories; and (iii) underwear, swimwear and socks.

l.        Services provided by Qatar Duty Free Company

m.    Mobile top up cards, e-vouchers, digital goods, gift cards (no returns but any service-related issues will be handled accordingly).

 

15.             Your personal data will be handled in accordance with our Privacy Notice.

 

16.             Nothing in this policy is intended to operate as a limit on any of our obligations to you under the applicable consumer protection laws.

 

17. Contact Us

 

You may contact us at https://www.qatardutyfree.com/Contactus.aspx.

Unauthorised Actions Or Uses

You agree that you will use this website only for the purpose for which it is intended. In particular, you agree that you will not make any unauthorised, false or fraudulent purchase(s); that you will not attempt to interfere with the operation of this website, or alter or corrupt any data or software.

You agree to follow and abide by these terms and conditions and by all instructions and procedures set out in this website. You understand that a failure to follow all instructions and procedures may lead to your unintended obligation to purchase goods or services, to your forfeiture of products or services, to denial of access to this website or to products or services, and possibly to legal action being brought against you.