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Qatar Duty Free reserves the right at any time and without prior notice to change these Terms & Conditions, the qualifying online ticket sale and services, availability of online shopping and our participating companies; or " to suspend and/or terminate the website or any of its page/feature partly or entirely Notwithstanding that such change may result in reducing or switching off the ticket number or the value of ticket, any current or future sell. Whilst we shall make every attempt to notify customers of any such changes, we cannot be held liable for any failure to do so.

We also cannot be held liable for any loss, theft, damage or unauthorized use of a credit card, whether in the course of online buying process or after it. Any replacement ticket number or ticket is provided at our discretion, subject to such terms and conditions as we deem fit.

For customer transparency, it is mandatory for the winner’s first name, nationality and ticket number to be mentioned within the live raffle draw, which is showcased on our official Qatar Duty Free website and Social Media Platforms.

All exclusions and limitations of liability in these Terms & Conditions apply for our benefit and the benefit of all participating companies and service providers.

Qatar Airways Group staff (excluding QDF staff) may to purchase raffle draw tickets online and at HIA. 

Qatar Duty Free staff are not eligible to purchase draw tickets.

Customer Personal Information

We are dedicated to protecting the privacy and confidentiality of your personal information. We do not lease or sell your details to any third party. Your data is stored securely on our database and will only be disclosed to our trusted partners for the purpose of operating www.qatardutyfree.com or for communicating with you with regard to your purchase.

Order Validation and Acceptance

When you place an order through www.qatardutyfree.com, we may need to verify your method of payment, shipping address, before processing your order, a standard security measure implied for all online sales.

Your placement of an order via www.qatardutyfree.com is an offer to purchase our products or services. Qatar Duty Free holds all rights to accept or decline this offer and the reasons may or may not be disclosed to buyers.

Qatar Duty Free may accept your order by processing your payment and ship/dispatch the product or documentation of service, or May, for any reason, decline to accept your order or any part of your order, at any time.

Online order confirmation does not guarantee allotment of ticket number to the buyer. It only confirms buyer's interest in buying the particular ticket. No order shall be considered to be accepted by Qatar Duty Free until the product has been officially shipped out for delivery. If we have to decline to accept your order, we will attempt to notify you using the e-mail address or the phone number you have provided with your order.

Unavailability of desired ticket numbers during or post your online transaction could be a result of invalid transaction or internet link breakage or someone else doing the transaction at the same time as you, or any other technical reason. In occurrence of such events Qatar Duty Free holds all rights to allocate ticket numbers or to offer refund.

Qatar Duty Free may limit or cancel ticket numbers available for purchase on any order on any basis, and to alter the availability of any ticket number sold through www.qatardutyfree.com

Qatar Duty Free may reject any order, or any part of an order. In all these cases Qatar Duty Free will refund all money to the Credit Card used by the buyer. No cash alternative would be offered.

When you place an order through www.qatardutyfree.com, you are required to provide a valid e-mail address, which we may use to communicate with you regarding the status of your order, advise you regarding shipment of back ordered products, and to provide you with any other notices, disclosures or other communications relating to your order. You agree that www.qatardutyfree.com will not be responsible for any damage you incur, or information you do not receive, as a result of your failure to provide a valid e-mail address.

www.qatardutyfree.com website follows the industry standard, Secure Sockets Layer protocol, "SSL," for the transfer of data over the internet. Any information you share during the online transaction is encrypted by our payment gateway partner and Qatar Duty Free does not take any responsibility for the same.

In most cases, your credit card will not be charged if www.qatardutyfree.com declines to accept your order. If your card has been charged, www.qatardutyfree.com will process a refund and intimate you accordingly.

Qatar Duty Free Website Terms of Use

These terms apply to all use of this website and by using this website you agree that you have read and accept these terms.

This website is made available for use in connection with your participation in any of the promotions run by Qatar Duty Free.

You may as part of your use copy electronically and print portions of the website but you should not use such access or content to generate income of any kind.

Any other use of materials on this website (including without limitation reproduction for a purpose other than that noted above and any modification, distribution or republication) without our prior written permission is prohibited. In particular, you may not use any data or information made available on or by this website in connection with any business or commercial undertaking (whether or not for profit).

The intellectual property in all design, text, graphics and other material and the selection or arrangement of such material in this website is owned by us and/or our respective licensors.

We do not make any representations, warranties or terms of any kind in respect of this website or its contents (including, without limitation, any views or comment made) other than those required by law.

All information and/or data included in and/or on this website is made available for guidance only. Your use of such information and/or data is therefore entirely at your own risk.

This website may include links to websites and/or services owned and/or operated by participating companies and/or third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites.

Due to the nature of the Internet, we do not promise full and error free operation of this website at all times.

Please note that the use of any information we collect through the use of session cookies and persistent cookies shall be subject to our Privacy Policy.

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